[July 2020] Recent events have certainly changed the way people think about health, safety, and – more than ever – the importance of having a safe and secure home for the family. This shift in priorities has prompted buyers to reserve their units even during the height of the quarantine, as top real estate developer Century Properties can attest, and fast track their plans towards home ownership.
The process of acquiring a home, however, can be a tedious and stressful experience especially these days. To make the experience safe and convenient for clients, Century Properties has stepped up its digitalization efforts under the Century Client Assistance program to introduce helpful tools and proprietary systems that will improve the home buying experience.
“We continue to improve on our services to make the customer journey more convenient for our clients, to allow them and their families to enjoy their dream homes much sooner, and also make the process smooth and safe both for our team and customers,” said Century Properties Vice Chairman John Victor R. Antonio, who is leading the company’s digital customer journey initiatives.
Scouting for a unit can be easily done through virtual tours made available in the company’s project websites including its ready-for-occupancy (RFO) units at the Residences at Commonwealth in Quezon City, the Residences at Azure North in San Fernando, Pampanga; Acqua Private Residences in Mandaluyong City; and the near RFO Batulao Artscapes in Batangas.
With the assistance of a Century agent, available units can be accessed real time through the company’s online portal and reservations can be made using various online payment facilities.
Because filling out purchase documents takes time and oftentimes require unnecessary steps, Century has facilitated an easy process for the buyer to complete the requirements and accomplish buyer forms from home. The company also provides its clients with a comprehensive guide to bank financing as well as additional assistance to facilitate home loan applications.
In addition, certain steps for unit turnover are available digitally for the convenience of buyers who are overseas or those who prefer to limit their exposure outside. This makes the entire home buying process – from unit shopping down to documentation, bank financing and unit turnover – hassle-free.
“Home ownership should be celebrated as a family milestone and not cause any untoward stress for customers. Our goal is to make the entire experience seamless and worry-free so that buyers can focus on enjoying the next chapter with their families,” Antonio said.